Q: What is End of Tenancy Cleaning and do I need to use it?
A: Most often professional end of tenancy cleaning is performed when tenants move out of a rented property because they are required to provide the same or better level of cleanliness as stated in the move-in report. It is done so that the unit is clean and tidy for the future tenants but also for the current tenant to collect their deposit. If you do not leave the property in a clean, representable state, you risk to lose your check-out deposit. It is why a great majority of tenants prefer booking professional end of tenancy cleaning to doing it on their own.
Q: If I want to book your end of tenancy cleaning service, can you guarantee that I will get the full amount of my deposit back?
A: We can guarantee that you will obtain your deposit only if it is in regards to our end of tenancy cleaning service. For example, we cannot guarantee you will collect your deposit if you have damaged or broken something in the property. If your agent or landlord is not happy with the outcome of our cleaning session, however, we will return to re-clean the area in question at no extra cost.
Q: How long does the cleaning session usually take?
A: Unfortunately, we cannot provide an exact time frame. It is because our end of tenancy cleaning session depends on a couple of factors, such as the number of rooms and their condition. All properties are different. For example, a 2-bedroom property can take 2 cleaners about 4 hours.
Q: Do I have to provide the cleaning equipment?
A: No, you do not have to. For your convenience, we bring and use our own state-of-the-art cleaning equipment which is included in the total sum of the service. We assure you that all of the products are green and safe to use around children and domestic pets.
Q: Are your cleaners insured?
A: We are a company that places great importance on safety and security which is why all of our housekeepers are bonded, insured and background-checked.
Q: What if your cleaners damage or break something?
A: We assure you that each and every one of our cleaning specialists is trained to high standards and always delivers the cleaning sessions carefully. However, accidents can happen. Our cleaners are fully insured and if anything gets broken or damaged, we will replace or repair it at no extra charge.
Q: How long does it take for a carpet to dry?
A: Usually, the drying process takes between 2 and 6 hours. The duration depends on the thickness of the piece.
Q: Will your cleaners clean the oven as part of your Regular cleaning?
A: Our cleaners will wipe all of the appliances from the inside and out but if you would like to receive a more efficient and thorough oven cleaning, please do not hesitate to book our Professional oven cleaning service.
Q: What if I am not happy with the housekeeper you send?
A: In case you have any concerns, please get in touch with us so that we can offer a solution.
Q: Will you send the same cleaner if I book a Regular cleaning?
A: When you book our Regular cleaning service, we do everything possible to send the same cleaner every time. If your cleaner is sick or away, we are well-prepared to send a replacement cleaner. Rest assured that each and every one of our cleaning specialists is qualified and competent.